It claimed to have recovered everything successfully - after several more hours -BUT the screen would only show the USB connection graphics, nothing else. I decided it was time to go to bed.
This morning, I installed the CycloAgent software on my Mac, and lo, it found another update, installed it, and all is OK.
I hope to try it later today. It looks like a good gadget, it's solid and well-made, but the software takes a LOT to be desired. I am very IT literate, I think someone who wasn't would have sent it straight back.
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Thank you so much...Chris